Terms & Conditions

Our Motorhomes are family Motorhomes, we do not accept all male or all female groups unless by prior arrangement in writing .

No one other than the drivers named in the proposal forms may drive the hired vehicles.

All named drivers must be over 25 (Drivers over 70 need to contact us first for confirmation), of good health and have held a full/valid driving licence for at least two years.

Drivers must not have had their licence suspended for any period within the last three years.

Drivers must not have been involved in more than one fault incident within the last three years.

Drivers must not have more than two convictions with a maximum of 3 points per conviction.

Drivers must not have obtained a BA,DD or UT conviction

Drivers must declare if there are any special endorsements or special conditions that apply to their license to drive.

Driver must declare at time of booking all of the above. Failure to disclose such claims may result of refusal of hire should this information come to light prior to collecting the vehicle.

All licences required must be produced at vehicle collection.

Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences).

Production of a full, valid standard driver’s license along with two utility bills showing current address dated within the last 60 days prior to hire date is required from all drivers at the start of hire. Photograph ID is compulsory. Should the drivers fail to present all correct documentation and identification on collection of the vehicle then FTG Motorhome Hire will be unable to release the vehicle and no refunds can be given. We require photo card for UK licenses.  The hirer to supply a copy of all documents stated here.

All drivers will need to generate a one time code from the DVLA website, click link here.

Bookings

Telephone and online bookings can be made, but only held for up to 3 days until a booking deposit of £200 per week of hire is received.

The booking deposit is non refundable and shall be deducted from all hire charges.

Confirmation of the booking will be posted together with the invoice in respect of the tariff and security deposit. If required dates are fully booked we will inform you of alternative dates available.

 

Cancellation of Bookings

Cancellations must be in writing, and are charged as follows:

  • Should you cancel your confirmed booking more than 6 weeks prior to commencement of hire you will forfeit the booking deposit.
  • Should you cancel your confirmed booking up to 6 weeks prior to, or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.
  • This will also apply if, upon inspection of named drivers’ licences, they are found to be invalid or do not comply with the information stated on the booking form.
  • FTGMotorhomes. recommend that the hirer takes out holiday insurance with cancellation cover
  • Payment

Full payment is due, 6 weeks prior to collection of vehicle.

Availability

In circumstances beyond our control if  the Motorhome previously booked by the hirer is not available  due accident, theft, weather conditions,  or any other reason  or circumstance, then  we will endeavour to supply a replacement motorhome of similar size and specification, if this is not possible then we will refund all monies paid immediately , FTGMotorhomes will have no obligation whatsoever with regard to refunding any monies paid for campsites booked , events booked, travel booked, or any other circumstances.

Insurance

All Motorhomes are comprehensively insured for the named driver/s during the hire period only as detailed on the booking form. Up to two additional drivers can be added at an additional charge of £25.00 per named driver.

A refundable security deposit is payable upon vehicle pick-up. This is £500.00 for UK drivers, 1,000 Euro for EU drivers and £1,000 for non-EU countries. In the event of an insurance claim, the full amount of the security deposit will be taken to cover the full insurance excess. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the refundable deposit; this will include any loss of equipment.

The security deposit is refundable upon safe return of the vehicle undamaged.

Late returns will be surcharged at the rate of £50.00 per hour, or part hour.

Every accident or any damage must be reported to FTGMotorhomes immediately by telephone and an accident form will have to be completed at the end of the hire period.

Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage shall be at your expense . FTGMotorhomes recommend that the hirer takes out their own personal belongings insurance.

Driving by non-named drivers and any late returns of Motorhomes renders the insurance invalid and the driver therefore commits an offence under the road traffic act, and will be solely responsible for any damages of personal injuries incurred.

All drivers will need to generate a one time code from the DVLA website, click link here.

 Limitations & Liabilities

FTGMotorhomes accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motorhome breakdown or accident.

The Hirer:

  • Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations.
  • Must remember that although these are leisure vehicles, it is an offence to drink and drive.
  • Undertakes responsibility for the control of the vehicle on hire to you.
  • Is liable for all overhead damage to the vehicle resulting from any accident. The maximum height of the vehicle is clearly stated.
  • Shall not tow any trailer or vehicle behind the hired vehicle.
  • Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded.
  • Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided.
  • Shall not use the vehicle to carry passengers or goods for hire or reward.
  • Is liable for all loss or damage arising from theft while the ignition keys of the vehicle have been left in or on the vehicle.
  • Shall not, without written consent from FTGMotorhomes, remove the vehicle from the UK mainland.

Breakdown & Accidents

In the event of a breakdown or accident a recovery and repair service is provided for all our motorhomes (details inside vehicles).

You are authorised to spend £100 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt.

Any repair above £100 will have to be authorised by FTGMotorhomes.

Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.

 

Mileage Charges

The first 1000 miles per week is free. After this a charge of 0.20pence per mile will be applied. Hires less than a week will have an allowance of 145 per day (so 4 night hire would have allowance of 580 miles).

Collection/Return

Collection is 3pm, please allow 1hr for vehicle handover and paperwork completion.

Return time is 11am, please allow 45 mins, The vehicle must be returned on the date, and before the time stated, on the rental agreement. There are no refunds for early returns. Vehicles must be returned clean and in the same condition as they left our premises, otherwise a charge will be made for excessive Valeting and or Upholstery cleaning. In the case of gross negligence FTGMotorhomes reserves the right to recover full costs in order to return the vehicle to the state in which it was handed over.

General

The motorhome and its contents remain the property of FTGMotorhomes at all times.

The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice FTGMotorhomes rights to the vehicle.

The following are strictly prohibited in our Motorhomes, FTGMotorhomes reserves the right to retain in part or whole the refundable deposit if additional deep cleaning or repair is required upon return of the vehicle due to:

  • Smoking

FTGMotorhomes reserves the right to vary rates and conditions at any time.

FTGMotorhomes offer free car parking for your car whilst you are away, however, vehicles are left entirely at the Owners Risk. Only one allocated parking space is provided per Motorhome hire.

Vehicle Conditions

The hirer acknowledges delivery of the vehicle and it’s contents, free from defects or damage, other than as specified by FTGMotorhomes.

Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of FTGMotorhomes

The vehicle must be returned in the same condition as when hired, with the interior and appliances clean. A charge of up to £60 will be charged if the interior and appliances are not returned clean. Cleaning materials are provided within the motorhome.

FTGMotorhomes will make a charge of £25 for the cleaning of un-emptied chemical toilets and £35 for the cleaning of dirty or stained carpets or upholstery.

Fuel, Oil & Gas

Fuel is supplied with the vehicle at the commencement of hire and the hirer is expected to return the vehicle with the same level of fuel.

The hirer will be liable if incorrect fuel type is used.

The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids.

Our vehicles are fitted with full gas bottles which can be exchanged for full once empty at fuel stations/caravan dealerships/campsites (prices vary). 

 

Suitable Persons

FTGMotorhomess has the right to refuse to handover the Motorhome on arrival of the hirer  to any person who in our opinion  is not suitable to take charge of the vehicle, due any concerns we have for the safety of the vehicle or its occupants or other road users, In this situation all monies paid to us will be refunded in full immediately, FTGMotorhomes will have no obligation whatsoever with regard to refunding any monies paid for campsites booked , events booked, travel booked, or any other circumstances.

 

All drivers confirm by signing our agreement that they have none of the following conviction codes on their license within the last 5 years :

AC,BA,CD40-71,DD,DR,IN,LC30-50,MS40-90,UT

Signing this agreement and driving the vehicle with any of the above offence codes on your license within the last 5 years, is an offence and invalidates the insurance, and the hirer will be liable for all and any costs incurred by FTGMotorhomes in the event of any damages or insurance claims as a result of the hire.

All drivers will need to generate a one time code from the DVLA website, click link here.

 

Animals

Pets are welcome in our motorhomes.

 

Smoking

It is against the law to smoke in all hire vehicles. A fixed penalty notice of £75 will be imposed if customers are found to have been smoking in our Motorhome. Or a maximum fine of the full Damage Deposit could be imposed if damage is caused by smoking.

FTG Motorhomes are part of Freedomtogo Caravans Ltd. All Rights Reserved. Copyright Freedomtogo Caravans Ltd 2017
Motorhome Hire Southampton Hampshire, Motorhome Rental Southampton Hampshire
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